Privacy Policy

This Application collects certain Personal Information from its Users.

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Owner and data controller
MeltingSpot SAS, 52 rue de la Chaussée d'Antin, 75009 Paris - France

Owner's contact email:

Types of Data Collected

The types of Personal Data that this Application collects directly or through third parties include: Tracker; Usage Data; e-mail address; first name; last name; company name; various types of Data.

Full details about each type of Personal Data collected are provided in the sections of this Privacy Policy or through specific explanatory text published prior to the collection of the Data.

Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when you use this Application.
Unless otherwise specified, all Data requested by this Application are mandatory and their absence may make it impossible for this Application to provide the Services. In the event that this Application specifies that certain Data is not mandatory, Users are free not to provide such Data without affecting the availability or operation of the Service.
Users who have doubts about the mandatory Personal Data are invited to contact the Owner.
Any use of Cookies - or other tracking tools - by this Application or by the owners of third party services used by this Application is for the purpose of providing the Service requested by the User, in addition to the other purposes described in this document and in the Cookie Policy, if available.

Users are responsible for any third party Personal Data obtained, published or disclosed through this Application and confirm that they obtain the third party's consent to provide the Data to the Owner.

How and where the Data is processed

Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of the Data.
Data processing is carried out using computers or IT tools, following procedures and organizational modes closely related to the purposes indicated. In addition to the Owner, the Data may be accessible, in some cases, to certain categories of persons in charge of the operation of this Application (administration, sales, marketing, legal department, system administration) or to external parties (such as third party technical service providers, courier services, hosting providers, IT companies, communication agencies) designated, if any, as Subcontractors by the Owner. The updated list of these parties can be requested from the Owner at any time.

Legal basis for processing
The Owner may process Personal Data relating to Users if any of the following conditions apply:
Users have given their consent for one or more specific purposes; Note: Under certain legislation, the Owner may be allowed to process Personal Data until the User objects ("opt-out"), without having to rely on consent or any of the following legal bases. However, this condition does not apply when the processing of Personal Data is subject to the European Data Protection Act;
the provision of Data is necessary for the performance of an agreement with the User or for any pre-contractual obligation of the User;
the processing is necessary to comply with a legal obligation to which the Owner is subject;
processing is related to a task carried out in the public interest or in the exercise of public authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help you clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a legal or contractual requirement, or a requirement necessary to enter into a contract.

Place of processing
Data is processed at the Owner's headquarters and at all other locations where the parties responsible for processing are located.
Depending on the location of the User, data transfers may result in the transfer of the User's Data to a country other than their own. To learn more about where such transferred Data is processed, Users may consult the section containing details about the processing of Personal Data.

Users also have the right to know the legal basis for transfers of Data to a country outside the European Union or to any international organization governed by public international law or established by two or more countries, such as the United Nations, as well as the security measures taken by the Owner to safeguard their Data.

If such a transfer occurs, Users can learn more by reviewing the relevant sections of this document or inquire of the Owner using the information provided in the contact section.

Retention time
Personal Data is processed and kept for as long as required for the purpose for which it was collected.

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until the contract is fully performed.
Personal Data collected for the purpose of the Owner's legitimate interests shall be retained for as long as necessary to fulfill those purposes. Users can find specific information regarding the legitimate interests pursued by the Owner in the relevant sections of this document or by contacting the Owner.
The Owner may be permitted to retain Personal Data for a longer period of time whenever the User has given consent to such processing, so long as such consent is not withdrawn. In addition, the Owner may be obliged to retain Personal Data for a longer period of time whenever this is required for the performance of a legal obligation or by order of an authority.

Once the retention period expires, the Personal Data will be deleted. Therefore, the right of access, the right of erasure, the right of rectification and the right to data portability cannot be applied after the expiration of the retention period.

Purposes of the processing

User Data is collected to enable the Owner to provide its Service, fulfill its obligations, respond to law enforcement requests, protect its rights and interests (or those of its Users or third parties), detect malicious or fraudulent activity, and the following: Analytics, Third Party Services Account Access, Contact Management and Message Delivery, Web Hosting and Backend Infrastructure, and Beacon Management.

For specific information about the Personal Information used for each purpose, User may refer to the "Detailed Information about the Processing of Personal Information" section.

Facebook Permissions Requested by this Application

This Application may request permissions from Facebook to perform actions on the User's Facebook account and retrieve information, including Personal Information. This service allows this Application to connect to the User's account on the Facebook social network, provided by Facebook Inc.

For more information about the following permissions, please refer to the Facebook permissions documentation and the Facebook Privacy Policy.

The permissions requested are as follows: Employment History, Groups, Basic Information, Interests and User Location.

Detailed information about the processing of Personal Information

Personal Data is collected for the following purposes through several services:

Access to Third Party Service Accounts

These types of services give this Application access to your Account Data on a third party service and allow it to perform actions with it. These services are not automatically enabled but require the User's express permission.Facebook Account Access (Facebook, Inc.)
This service allows this Application to connect to the User's account on the Facebook social network, provided by Facebook, Inc.
Authorizations Requested: Employment history; Groups; Interests; User location.

Place of Processing: United States - Privacy Policy.

The services contained in this section allow the Owner to monitor and analyze web traffic and track the User's behavior.

Google Analytics (Google Ireland Limited)
Google Analytics is a web analysis service provided by Google Ireland Limited ("Google"). Google uses the collected Data to track and analyze the use of this Application, prepare reports on its activities and share them with other Google services. Google may use the Collected Data to contextualize and personalize ads on its own advertising network.
Personal Data Processed: Usage data; Tracker.

Place of Processing: Ireland - Privacy Policy - Opt Out.

MixPanel (MixPanel)
MixPanel is an analytics service provided by MixPanel Inc.
Personal Data Processed: Usage data; Tracker.

Place of Processing: United States - Privacy Policy - Opt Out.

Tag Management
This type of service allows the Owner to manage the tags or scripts required on this Application centrally.
As a result, User Data flows through these services, which may result in the retention of such Data.

Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data Processed: Usage data.

Place of processing: Ireland - Privacy Policy.

Managing contacts and sending messages
This type of service allows to manage a database of email addresses, phone numbers or any other contact information to communicate with the User. These services may also collect data regarding the date and time the User views the message, the time the User interacts with the message, for example by clicking on the links included in the message.

Mandrill (The Rocket Science Group LLC)
Mandrill is an email address management and message delivery service provided by The Rocket Science Group, LLC.
Personal data processed: email address; last name; company name; first name.

Location of processing: United States - Privacy Policy.

Mailchimp (The Rocket Science Group LLC)
Mailchimp is an email address management and messaging service provided by The Rocket Science Group LLC.
Personal Data Processed: various types of Data.

Place of Processing: United States - Privacy PolicyLLC. Personal Data Processed: various types of Data. Place of Processing: United States - Privacy Policy.

Web hosting and backend infrastructure
These types of services are intended to host Data and files that enable this Application to function and be distributed, and to provide a ready-made infrastructure for specific functions or parts of this Application to operate.

It is possible that some of the services, among those listed below, may operate through geographically distributed servers, making the actual location of Personal Data storage difficult to determine.

Google Cloud Storage (Google LLC)
Google Cloud Storage is a hosting service provided by Google LLC.
Personal Data Processed: various types of Data indicated in the service's privacy policy.

Place of Processing: Germany - Privacy Policy.

Other information about Personal Data

Pusher empowers developers with APIs to create collaboration & communication features in their web and mobile apps.

Platform for webinars and video streaming

White labeled Chat and Poll solution

Users' rights
Users may exercise certain rights regarding their Data processed by the Owner.In particular, Users have the right to do the following:Withdraw their consent at any time. Users have the right to withdraw their consent if they have already given their consent to the processing of their Personal Data.
Object to the processing of their Data. Users have the right to object to the processing of their Data if the processing is done on a legal basis other than consent. Details are added in the relevant section below.
Access to their Data. Users have the right to know whether the Data is being processed by the Owner, to obtain information on certain aspects of the processing and to obtain a copy of the Data being processed.
Verify and obtain rectification. Users have the right to verify the accuracy of their Data and to request that it be updated or corrected.
Limit the processing of their Data. Users have the right, under certain conditions, to limit the processing of their Data. In this case, the Owner will process their Data only for storage purposes.
Have their Personal Data deleted or erased. Users have the right, under certain conditions, to obtain the deletion of their Data from the Owner.
Retrieve their Data and transfer it to another controller. Users have the right to retrieve their Data in a structured, commonly used and machine-readable format and, if technically feasible, to transfer it to another data controller without impediment of any kind. This provision applies, provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract to which the User is a party or on pre-contractual obligations.
Filing a complaint. Users have the right to file a complaint with their competent data protection authority.

Information on the right to object to processing
Where Personal Data is processed in the public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a reason related to their particular situation that should justify such objection.

Users should be aware, however, that if their Personal Data is processed for direct marketing purposes, they may object to such processing at any time without any justification. To find out whether the Owner processes Personal Data for direct marketing purposes, Users can refer to the relevant sections of this document.

How to exercise these rights
Any request to exercise the User's rights can be addressed to the Owner through the contact information provided in this document. Such requests may be exercised free of charge and will be considered by the Owner as soon as possible and always within one month.

Additional information on the processing and collection of Data
Legal Action
User's Personal Data may be used for legal purposes by the Owner in court or in steps that may lead to legal action resulting from improper use of this Application or related Services.
The User is aware that the Owner may be required to disclose Personal Data at the request of public authorities.

Additional information regarding User's Personal Data
In addition to the information contained in this Privacy Policy, this Application may provide the User with additional information and contextual information regarding particular services or the collection and processing of Personal Data.

System Logs and Maintenance
For operational and maintenance purposes, this Application and any third party service may collect files that record interactions with this Application (system logs) or use other Personal Data (such as IP address) for this purpose.

Information Not Included in this Policy
Further information regarding the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How "Do Not Track" requests are handled
This Application does not support "Do Not Track" requests.
Refer to the privacy policy of third party services to determine whether or not they accept "Do Not Track" requests.

Changes to this Privacy Policy
The Owner reserves the right to make changes to this Privacy Policy at any time by notifying its Users on this page and possibly in this Application or - to the extent technically and legally possible - by sending a notice to Users through the contact information available to the Owner. It is strongly recommended to check this page frequently, referring to the date of the last modification indicated at the bottom.

If the changes affect the processing activities carried out on the basis of the User's consent, the Owner must collect a new consent from the User when necessary.

Definitions and legal references
Personal Data (or Data)
Any information that, directly, indirectly or in combination with other information - including a personal identification number - allows the identification or identifiability of a natural person.

Usage Data
Information collected automatically by this Application (or by third party services employed by this Application), which may include IP addresses or domain names of computers used by Users who use this Application, URI (Uniform Resource Identifier) addresses, time of request, method used to submit the request to the server, size of file received in response, numeric code indicating the status of the server response (successful, error, etc.), country of origin, country of destination, and other information. ), the country of origin, the characteristics of the browser and operating system used by the User, the various details of the time per visit (e.g. time spent on each page in the Application) and the details of the path followed in the Application with special reference to the sequence of the pages visited, and other parameters concerning the User's operating system or computer environment.

The person using this Application who, unless otherwise specified, is the Data Subject.

Data Subject
The natural person to whom the Personal Data refers.

Processor (or Data Controller)
The natural or legal person, public authority, institution or other body that processes Personal Data on behalf of the Data Controller as described in this Privacy Policy.

Data Controller (or Owner)
The natural or legal person, public authority, institution or other body that, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures relating to the operation and use of this Application. Unless otherwise stated, the Controller is the Owner of this Application.

This Application
The means by which the User's Personal Data is collected and processed.

The service provided by this Application as described in the related terms and conditions (if any) and on this website/application.

European Union (or EU)
Unless otherwise stated, all references herein to the European Union include all current member states of the European Union and the European Economic Area.

Cookies are Trackers consisting of small sets of data stored in the User's browser.

A Tracker refers to any technology - for example, Cookies, unique identifiers, web beacons, embedded scripts, electronic tags, and fingerprints - that tracks Users, for example by accessing or storing information on the User's device.

Legal Information
This Privacy Policy has been prepared in compliance with the provisions of several legislations, including Article 13/14 of the EU Regulation 2016/679 (General Data Protection Regulation).

This privacy policy relates only to this Application, unless otherwise stated in this document.

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